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Terms & Conditions
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Web Site
- Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur.
- No guarantee is given of the accuracy or completeness of information on these pages.
- Please be aware that Fit to Last Limited may alter the information on its web site from time to time.
- Fit to Last Limited shall have no liability arising from the use by any party of the information on this web site.
- Fit to Last Limited does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Fit to Last Limited exclude all liability for contamination or damage caused by any virus or electronic transmission.
Registration & Purchase
- All services and products purchased from Fit to Last Limited must be preceded by the applicant acknowledging, by way of completing a PAR-Q form, that he/she has no physical limitations preventing him/her from participation.
- To register or purchase from the Fit to Last Limited online booking system, you must be over 18 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.
- The applicant agrees to abide by the rules and regulations of Fit to Last Limited and acknowledges that these rules and regulations may change from time to time.
- All applicants release Fit to Last Limited, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.
Payment for Products & Services
- All credit and debit cards will be processed in British Pounds at the time of payment. Fit to Last Limited is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or credit card companies.
- If purchasing packages that require payments to be made in installments, the applicant agrees to approve such installments be made by credit or debit card on the dates as predetermined in the services contract.
- Payment for all training and classes must be received 7 days prior to the scheduled class or training date unless otherwise agreed to ensure your slot.
Refund & Cancellation Policy
Private and Semi-Private Training
- Any sessions missed with less than 24 hours notification are forfeited.
- If you have not already paid for the session, your account/card will be charged for the full amount of the session.
- If no card/account information is present, no further sessions will be conducted until the outstanding payment is received.
- If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it may be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed.
Registered Programs
- Pre-paid classes are not refundable
- If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund. NOTES: Service credits are valid for 30 days only!
- If we are notified after your session begins, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation.
- There is no cash refund.
- There is no refund for merely changing your mind!
- We are here to get you results and these results cannot be achieved if you fail to attend the program!
- This is not negotiable.
Individual Classes
- Any classes missed without 24 hours notification are forfeited.
- If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it may be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed.
- If you have not already paid for the class, your account/card will be charged for the full amount of the session.
Fitness Equipment and Accessories
- May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
- Products which are defective or damaged upon arrival may be returned immediately for exchange. Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the top of this page.
- Customers are responsible for all shipping charges on exchanges or refunds.
- Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product.
Books, DVD’s, Posters
- May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
- Products which are defective or damaged upon arrival may be returned immediately for exchange.
- Customers are responsible for all shipping charges on exchanges or refunds.
- Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product.
Digital Products (Audio, Video, E-Book downloads)
- These products are not eligible for return or exchange.
- Should your file be defective or damaged upon arrival please contact Fit to Last Limited and we will arrange for a copy of the file to be re-sent.
- Should you be dissatisfied with the quality or content of the file, we would be happy to hear your feedback. Please contact us using the information at the top of this page.
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